This page is for Better Agent account holders, including users of the iOS and Android operator app. You should be able to request deletion even after uninstalling the app.
Request account and associated data deletion
Better Agent is operated by GUSE LTDA, CNPJ 47.758.713/0001-82. Contact us at support@betteragentai.com. Use this address for Better Agent support and privacy requests. Include your account email and the request you want to make. Never send your password, verification codes, or API keys.
Send the request from your account email and state that you want your Better Agent account and associated personal data deleted. Do not include passwords, verification codes, API keys, or customer transcripts. If you cannot access that email, explain that so account ownership can be verified securely.
What the request needs to cover
- Your account and profile records, authentication sessions and credentials, and personal API keys.
- Device push registrations, notification preferences, and associated personal delivery records.
- Your personal content and account-linked data, including the relevant data held by service providers.
Workspace ownership and shared customer conversations need to be reviewed so another person's records are handled appropriately. Account closure should explain whether a workspace is transferred or deleted and what happens to your personal information within shared records.
Retained records and timing
The operator must confirm deletion handling, backup expiry, and any specific records retained for legal or security reasons before the deletion process is finalized. If information is retained, its categories, reasons, and retention period should be explained to the requester. No processing deadline has yet been confirmed for this draft.
A submitted request is not the same as completed deletion. The final process needs account verification, session revocation, removal of associated data, and confirmation when processing is complete.
Subscriptions and device access
Signing out, revoking notification permission, or uninstalling the app does not delete server-side data. If you have a subscription, check its cancellation process with the billing provider; deleting an account alone should not be assumed to cancel a subscription.
For access or correction requests instead of deletion, see privacy rights. Read the Privacy Policy for the data categories involved.