Better Agent's current implementation uses authenticated API access and workspace permission checks to limit access to account and conversation information. Production API and website URLs use HTTPS.
Mobile credentials
The mobile app stores bearer credentials in operating-system protected credential storage. Existing credentials in general local storage are migrated on access. General preferences use separate local storage. The durable login session also depends on the native cookie store and server-side session handling.
Conversation access
Support conversations are accessible to authorized workspace users and processed by the service and configured AI providers. They are not described as end-to-end encrypted: the service must process content to provide support and AI responses.
Protect your account
- Use a unique password and keep verification codes and API keys private.
- Keep your device locked and its operating system up to date.
- Sign out when you no longer need access on a device.
- Review which workspace members can access customer information.
Reporting a concern
Report suspected unauthorized access or a vulnerability with the affected feature and a description of the issue. Avoid including credentials or other users' personal information.
Better Agent is operated by GUSE LTDA, CNPJ 47.758.713/0001-82. Contact us at support@betteragentai.com. Use this address for Better Agent support and privacy requests. Include your account email and the request you want to make. Never send your password, verification codes, or API keys.
Security measures reduce risk but cannot guarantee absolute security. This page makes no claim of a certification, audit program, or deletion deadline that has not been confirmed. Data handling is described in the Privacy Policy.